As we try to build our business and our
customer base, it is necessary not to neglect our current customers. If
we want to strive on success and sales, we need to put some effort into
building customer loyalty. I will work on a series of "Tips For
Building Customer Loyalty" so check back often for a new blog on this
topic!
Here is the second blog in this series.
Customer Service Reliability and Personality always counts!
1. Be reliable. If your order is shipped and you receive it by a certain date, don't wait too long to have it delivered to your customers. Be reliable. Let them know when you will be out delivering and make it a point to get their orders delivered to them as soon as you can! Customers count and they will keep coming back when they see your reliability.
2. Be sincere and grateful. Don't sound fake, but be sincere when you greet them, when you call for re-orders, when you deliver their product. Be grateful for their order and their support of your business. Be appreciative that this person has chosen to do business with you! Customers will keep coming back when they see your sincerity.
3. Be friendly with your returning customers. Make sure to remember their names and what they do for a living. When you get on a first name basis with your customers, you are building a relationship which will last. When customers can see you as their personal consultant "who knows me and cares for me" they will keep coming back.
Positive thoughts turn to positive actions which becomes a way of life.
Go get it! -Michelle Perez
If
you are looking for a Direct Sales Company, Scentsy Family is an
amazing company with amazing leaders that are revolutionizing the market
and are branching out internationally. I would LOVE to sponsor you on
my team and train you and help you with your business!
Please visit my website and feel free to contact me, I'd love to hear from you!
Connect with me on Facebook
https://aromamia.scentsy.us
https://gustomio.velata.us
As we try to build our business and our customer base, it is necessary not to neglect our current customers. If we want to strive on success and sales, we need to put some effort into building customer loyalty. I will work on a series of "Tips For Building Customer Loyalty" so check back often for a new blog on this topic!
1. Offer Customer Incentives. Give your customers a reason to be loyal to your business and come back for more! Offer a Free gift with purchase or a buy 5 get one free, or even a preferred customer program where after placing a certain number or orders with you, they get a free product. If you can offer free shipping or discount for ordering personally with you, include this as a customer incentive. Be creative and come up with your monthly incentives for your customers and watch them come back for more!
2. Do follow-up and courtesy calls. Don't just call a customer to see if they need more product, call them to see how they're doing, to check up on them, to find out how the family is doing. Try to always remember an event that will be going on with them and call back to check in and ask how it all went. They will see you are interested in them and not just their business, and they will come back for more! Facebooking, texting and emails are good, especially when we live in a fast paced society, but a phone call is a building block!
3. Provide excellent customer service. Each company has policies, but as consultants or representatives, there are things we can do to go the extra mile for our customers. Don't hesitate in providing the best service you can when it comes to questions about exchanges, returns or unsatisfactory purchases. When our customers see us go the extra mile for them, provide them a small thank you gift, or from time to time send them a little something for their wait or just for placing an order, they will come back for more!
Stay tuned for more tips!
Positive thoughts turn to positive actions which becomes a way of life.
Go get it! -Michelle Perez
If
you are looking for a Direct Sales Company, Scentsy Family is an
amazing company with amazing leaders that are revolutionizing the market
and are branching out internationally. I would LOVE to sponsor you on
my team and train you and help you with your business!
Please visit my website and feel free to contact me, I'd love to hear from you!
Connect with me on Facebook
https://aromamia.scentsy.us
https://gustomio.velata.us
