Friday, November 29, 2013
More Tips For Building Customer Loyalty
As we try to build our business and our customer base, it is necessary not to neglect our current customers. If we want to strive on success and sales, we need to put some effort into building customer loyalty. I will work on a series of "Tips For Building Customer Loyalty" so check back often for a new blog on this topic!
Here is the second blog in this series.
Customer Service Reliability and Personality always counts!
1. Be reliable. If your order is shipped and you receive it by a certain date, don't wait too long to have it delivered to your customers. Be reliable. Let them know when you will be out delivering and make it a point to get their orders delivered to them as soon as you can! Customers count and they will keep coming back when they see your reliability.
2. Be sincere and grateful. Don't sound fake, but be sincere when you greet them, when you call for re-orders, when you deliver their product. Be grateful for their order and their support of your business. Be appreciative that this person has chosen to do business with you! Customers will keep coming back when they see your sincerity.
3. Be friendly with your returning customers. Make sure to remember their names and what they do for a living. When you get on a first name basis with your customers, you are building a relationship which will last. When customers can see you as their personal consultant "who knows me and cares for me" they will keep coming back.
Positive thoughts turn to positive actions which becomes a way of life.
Go get it! -Michelle Perez
If you are looking for a Direct Sales Company, Scentsy Family is an amazing company with amazing leaders that are revolutionizing the market and are branching out internationally. I would LOVE to sponsor you on my team and train you and help you with your business!
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